Frequently Asked Questions
Welcome to our FAQ page! Whether you're curious about our check-in process, need information on special offers, or have inquiries about our gift cards, we've got you covered. For any questions not addressed here or if you need further assistance, feel free to reach out to us. We’re here to ensure your experience is as smooth and enjoyable as possible. Thank you for choosing us, and we look forward to welcoming you!
Gift Cards
Our gift cards never expire, giving you the flexibility to use them at your convenience. Gift cards can be redeemed for accommodations. They are not redeemable for cash and cannot be used to purchase additional gift cards. We are not responsible for lost or stolen gift cards.
If your purchase exceeds the value of your gift card, you will need to pay the difference with an alternative form of payment. No refunds will be issued for unused portions of the gift card. You can check your gift card balance online or by contacting us at info@perkinshollow.com.
Any changes or cancellations to bookings made with a gift card will be subject to our standard policies. If a booking is canceled or modified, the gift card may be reissued with the remaining balance, subject to our terms.
PAYMENT
The total amount due is taken at the time of reservation. There is a three-night minimum for all stays, unless otherwise noted. Virginia Sales tax of 5.3% and Nelson County Lodging tax of 5% applies to all guest stays.
CANCELLATIONS & MODIFICATIONS
Cancellations 14 days or more before the start of your stay will receive a full refund, minus a $50 administration cancellation fee.​Reservations canceled within 14 days of the start of your stay will be refunded 50%.
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Reservations can be transferred to future dates, upon availability, and may trigger an increase to the payment amount depending on the season.
ARRIVALS & DEPARTURES
Check-In : 4pm | Check-Out: 11am
If you require an earlier check-in or later check-out, please contact us at least 72 hours before your stay. We may be able to accommodate your needs but it is based on the reservations before and after you.
PETS
Unfortunately, we do not allow pets at this time.
This does not include service animals, as defined by the ADA.
WEDDINGS & EVENTS
Please contact us about using Perkins Hollow Retreats for your wedding or event. We host a select few a year for groups under 50 people.
SMOKING
For the health and safety of our guests, all forms of smoking are PROHIBITED in the Perkins Hollow lodgings. This includes, but is not limited to, cigarettes and vaping. Evidence of smoking inside will result in immediate eviction and forfeiture of all amounts paid and will result in additional Cleaning Fee charges to as Excess Damage Cost and will be charged against the credit card on file or the security deposit at Owner's election. Smoking is permitted outside but all waste must be picked up and properly disposed.
FIRE PIT
There is an outdoor fire pit on the property for guest use. We require one person attend the fire AT ALL TIMES until the fire is completely out. Please note, the Forest Service may issue a burn ban for the area, which may affect the fire pit’s availability.
Hunting & Fishing
Guests are allowed to fish Catch & Release fish with barbless hooks only in both ponds. We have bass, perch, trout, and carp.
Hunting is PROHIBITED on Perkins Hollow property.
DISCOUNTS
We offer a 10% off discount to active military and veterans. Discount requests must be made at time of reservation and may not be combined with any other special offers or package offer. Please email us at info@perkinshollow.com prior to your reservation to arrange a discount.
INDEMNIFY AND HOLD HARMLESS
Guest agrees to indemnify and hold harmless the owner and Perkins Hollow and its officers, agents and employees of and from any and all claims, , causes of action, damage, lawsuits, judgments, including attorneys' fees, and costs, arising out of, relating to, or in connection with the reservation and/or use occupancy or rental of the home or property.