Privacy Policy

Updated: June 26, 2026

Perkins Hollow Retreat ("we," "our," or "us") values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit www.perkinshollow.com, contact us, or make a reservation.

Information We Collect

We may collect the following types of information:

Information You Provide

When you contact us, submit an inquiry, subscribe to our email list, or make a reservation, we may collect:

• Name

• Email address

• Phone number

• Mailing or billing address

• Reservation details (arrival and departure dates, number of guests, special requests)

• Payment information (processed securely by our payment processor and not stored by us)

• Any information you voluntarily provide through our contact forms or communications

Information Collected Automatically

When you visit our website, certain information may be collected automatically, including:

• IP address

• Browser type

• Device information

• Operating system

• Pages viewed

• Time spent on our website

• Referral source

• General geographic location

This information helps us understand how visitors use our website and improve the user experience.

Cookies and Analytics

Our website uses cookies and similar technologies to:

• Remember user preferences

• Improve website functionality

• Analyze website traffic

• Measure website performance

• Improve the booking experience

We use:

• Google Analytics

• Wix Analytics

Most web browsers allow you to manage or disable cookies through your browser settings. Disabling cookies may affect certain website features.

How We Use Your Information

We use your information to:

• Process reservations

• Respond to inquiries

• Provide customer support

• Process payments

• Send reservation confirmations and important booking information

• Improve our website and guest experience

• Analyze website performance

• Comply with legal obligations

If you choose to subscribe to our mailing list, we may occasionally send newsletters, special offers, or updates about Perkins Hollow Retreat. You may unsubscribe at any time using the link included in our emails.

Booking Platforms

Reservations may be made through:

• Our website

• Airbnb

• Vrbo

• Booking.com

• Google Hotels

Reservations made through third-party booking platforms are also subject to those platforms' respective privacy policies.

Payment Processing

Direct booking payments are securely processed by Stripe. We do not store complete credit card information on our servers.

Third-Party Service Providers

We use trusted third-party providers to operate our business, including:

• Wix (website hosting)

• Hostaway (reservation management)

• Stripe (payment processing)

• Google Analytics (website analytics)

These providers may process personal information only as necessary to provide their services.

Sharing of Information

We do not sell your personal information.

We may share information when necessary to:

• Process reservations

• Complete payment transactions

• Operate our website

• Comply with legal obligations

• Protect our rights, property, guests, or others

Data Retention

We retain personal information only as long as reasonably necessary to:

• Complete reservations

• Maintain business records

• Meet legal, tax, and accounting requirements

• Resolve disputes

• Enforce our agreements

Data Security

We use reasonable administrative, technical, and physical safeguards to help protect your personal information. Our website uses SSL encryption, and payments are processed through secure third-party providers.

While no method of electronic transmission or storage is completely secure, we strive to protect your information using commercially reasonable practices.

Children's Privacy

Our website and services are not directed toward children under the age of 13, and we do not knowingly collect personal information from children.

Your Privacy Rights

Depending on where you live, you may have rights regarding your personal information, including requesting access to, correction of, or deletion of your personal information where applicable by law.

To make a privacy request, please contact us using the information below.

Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated Effective Date.

Contact Us

If you have any questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact us:

Perkins Hollow Retreat

1187 Perkins Hollow Ln.

Faber, VA 22938

Email: info@perkinshollow.com